The following FAQs will give you more information, which may also help you when ordering a Pacemark prepaid MasterCard.
What functions has my e-money Pacemark MasterCard account?
With your prepaid card, make a transfer via SEPA within the European Union. All you need for this are the BIC and IBAN of the destination account.
Unfortunately, I have lost my Pacemark prepaid MasterCard or the card has been stolen from me - whom should I contact?
In this case, contact us immediately and write an email to info@pacemark-mastercard.de.
How can I load my Pacemark prepaid MasterCard?
Numerous alternatives are available to you for loading your Pacemark prepaid MasterCard. For example, you can load the card directly at the bank counter, via a conventional bank transfer on site. Of course, you can also load the credit via another Pacemark prepaid MasterCard.
Although there is a credit balance on it, my Pacemark prepaid MasterCard is not accepted or does not work - what could the reason be for this?
You can always view the current credit on your Pacemark prepaid MasterCard on our web page - you may find out that the current credit balance is insufficient for your payment and you simply have to top up the credit on your MasterCard card. If certain providers have difficulties reading your Pacemark prepaid MasterCard, this may also be the reading device software. If this is out of date, there are sometimes problems when sending funds with a Pacemark prepaid MasterCard.
I am personally bankrupt, have an IVA or have an adverse Schufa entry - can I still use the Pacemark prepaid MasterCard?
Of course. If you order a Pacemark prepaid MasterCard from us, we will neither check your creditworthiness nor enquire whether you have a Schufa entry. Your Pacemark prepaid MasterCard is a genuine and completely functional MasterCard card, but it works on a credit basis. This means that, as part of the prepaid model, your card must always be loaded in advance and only the loaded amount can actually be spent.
Can the card credit be pledged?
As the judgment of a Gibraltar court has determined, pledging of the credit on your card account is in principle possible. However, this should be preceded by a relevant court hearing, from which the pledging would transpire as the final judgment. A pure enforceable title from the FRG would not suffice for this purpose, so that access to the credit balance on the card would need a very long time and would be associated for your counterparty with high costs.
Can I also draw cash with my Pacemark prepaid MasterCard? If so, where can I do this with my card?
Yes, drawing cash is no problem at all, more than 900,000 ATMs spread over the world are available for this purpose. You use your Pacemark prepaid MasterCard for this in the same easy way as is also possible with an EC card. In numerous banks, there is also the opportunity to draw the desired amount of money at a bank counter. You do not always need to enter your PIN for this, but in addition to the Pacemark prepaid MasterCard, you often have to present an official document such as an identity card or passport.
Is it possible to share credit from one Pacemark prepaid MasterCard to another Pacemark prepaid MasterCard?
Yes, this is possible without further procedures. For this, visit our web site and select the "Login" option. Once you have entered your user name and password and successfully logged in, the "Manage payment recipient" option will be available to you. In addition to the card owner, other holders of the Pacemark prepaid MasterCard can be entered here. In this procedure, you should be aware that every holder registered for a given card must also approve this entry. It is possible that this will be confirmed by an email, which is sent automatically whenever you create a new holder of the Pacemark prepaid MasterCard. After confirmation, it is possible for all parties to undertake transactions for the Pacemark prepaid MasterCard. A prerequisite for starting this step for your card is knowledge of the email addresses of your private or business partners.
Can I apply for more than one Pacemark prepaid MasterCard?
You cannot apply for more than one Pacemark prepaid MasterCard. Within an existing card account, you can apply for up to three additional second cards. Holders of a second card must be at least 13 years old. The main card holder is completely responsible for all transactions, including second cards. This is recommended mainly if other family members or particular employees of the same company are to be given a Pacemark prepaid MasterCard and central management is wanted. As you can deduce from our list of loads, application for a further Pacemark prepaid MasterCard offers you incentives in the form of lower annual contributions. However, bear in mind that if more than one card is used, all cards access the same card account. If you do not want this, you may prefer to take up another Pacemark prepaid MasterCard under a separate agreement.
How long should I expect to wait between applying for a Pacemark prepaid MasterCard and receiving this card?
After you have applied for a Pacemark prepaid MasterCard, your card should usually reach you in eight to ten working days.
For how long is a Pacemark prepaid MasterCard valid?
The standard validity of a Pacemark prepaid MasterCard is two years. Should your card expire, however, you do not have to do anything else. A new Pacemark prepaid MasterCard will be sent to you in time and you will be able to continue to enjoy the benefits of the card without delay.
How can I cancel my Pacemark prepaid MasterCard and is there a set period of notice to be observed when cancelling the card?
You can cancel the Pacemark prepaid MasterCard and therefore close your card account at any time. You do not have to observe a set period of notice when cancelling the Pacemark prepaid MasterCard. Simply contact us and tell us that you want to cancel it. We will set everything else in train for you and ensure the cancellation you want is implemented quickly.
I expect maximum security with my means of payment - can the Pacemark prepaid MasterCard offer me this in every case?
Yes, the Pacemark prepaid MasterCard offers you optimum security from two points of view. As part of the prepaid model, you must always load your card and will receive an online statement after every transaction with your Pacemark prepaid MasterCard. In this way, you can track precisely how the transactions have proceeded and this will exclude the possibility of your MasterCard balance becoming overdrawn. Secondly, the Pacemark prepaid MasterCard offers you several security settings, such as your PIN, encrypted forwarding of transaction data over the Internet and CVC code queries. This is why using the Pacemark prepaid MasterCard in every conceivable way is very secure, without making transactions complicated for you.
What is the so-called CVC and for what purpose do I need this code with a Pacemark prepaid MasterCard?
The abbreviation CVC for Card Verification Code and is a type of card verification number which numerous cards have. This verification number consists of three numbers that can be seen on the back of the card above the signature field. The CVC is used when paying with your Pacemark prepaid MasterCard or other cards, mainly when ordering over the telephone or placing orders on the internet. In some cases, besides the card number and its expiry date, you are also asked for the CVC, so as to ensure that the caller is actually in possession of the card and can read out this code. If you are logged on to our website, you can also discover the code on the virtual prepaid card shown.
When and where can I use my Pacemark prepaid MasterCard as a means of payment?
Payment with your Pacemark prepaid MasterCard is possible worldwide, both on the internet and in all points of sales which display MasterCard Acceptance Mark. For payment offline, however, your business partner's reading device must be able to read your current credit balance from the card. Because the Pacemark prepaid MasterCard is a prepaid card, the business partner must be able to establish before debiting the card that there are sufficient funds on it. The check is usually performed in real time via a modern online terminal.
On my Pacemark prepaid MasterCard, a certain credit balance is blocked, although this was paid a long time ago - what is the reason for this?
Blocking of a given amount on the Pacemark prepaid MasterCard has become standard practice, for example when renting a car or paying hotel bills. As well as the actual price, which you are paying, say, for hiring a car, an additional amount on the card will be blocked. This gives the service provider security that damage caused to the vehicle will be settled at the hirer's cost. In addition, much damage is not apparent immediately, but can only be detected after some days or weeks. This applies for example to parking tickets, which have been amassed while driving a rental car and which are later sent to the leasing company. In theory, this can be up to three months, in which the hotel or car leasing company reserves the right to block the amount on your Pacemark prepaid MasterCard and only then to release it again. Should you feel that the blocking of your Pacemark prepaid MasterCard has lasted for an excessively long time, contact the corresponding dealer or business partner and ask why. In many cases, the blocked amount on your Pacemark prepaid MasterCard should be released quickly.
What functions has my e-money Pacemark MasterCard account?
With your prepaid card, make a transfer via SEPA within the European Union. All you need for this are the BIC and IBAN of the destination account.
Unfortunately, I have lost my Pacemark prepaid MasterCard or the card has been stolen from me - whom should I contact?
In this case, contact us immediately and write an email to info@pacemark-mastercard.de.
How can I load my Pacemark prepaid MasterCard?
Numerous alternatives are available to you for loading your Pacemark prepaid MasterCard. For example, you can load the card directly at the bank counter, via a conventional bank transfer on site. Of course, you can also load the credit via another Pacemark prepaid MasterCard.
Although there is a credit balance on it, my Pacemark prepaid MasterCard is not accepted or does not work - what could the reason be for this?
You can always view the current credit on your Pacemark prepaid MasterCard on our web page - you may find out that the current credit balance is insufficient for your payment and you simply have to top up the credit on your MasterCard card. If certain providers have difficulties reading your Pacemark prepaid MasterCard, this may also be the reading device software. If this is out of date, there are sometimes problems when sending funds with a Pacemark prepaid MasterCard.
I am personally bankrupt, have an IVA or have an adverse Schufa entry - can I still use the Pacemark prepaid MasterCard?
Of course. If you order a Pacemark prepaid MasterCard from us, we will neither check your creditworthiness nor enquire whether you have a Schufa entry. Your Pacemark prepaid MasterCard is a genuine and completely functional MasterCard card, but it works on a credit basis. This means that, as part of the prepaid model, your card must always be loaded in advance and only the loaded amount can actually be spent.
Can the card credit be pledged?
As the judgment of a Gibraltar court has determined, pledging of the credit on your card account is in principle possible. However, this should be preceded by a relevant court hearing, from which the pledging would transpire as the final judgment. A pure enforceable title from the FRG would not suffice for this purpose, so that access to the credit balance on the card would need a very long time and would be associated for your counterparty with high costs.
Can I also draw cash with my Pacemark prepaid MasterCard? If so, where can I do this with my card?
Yes, drawing cash is no problem at all, more than 900,000 ATMs spread over the world are available for this purpose. You use your Pacemark prepaid MasterCard for this in the same easy way as is also possible with an EC card. In numerous banks, there is also the opportunity to draw the desired amount of money at a bank counter. You do not always need to enter your PIN for this, but in addition to the Pacemark prepaid MasterCard, you often have to present an official document such as an identity card or passport.
Is it possible to share credit from one Pacemark prepaid MasterCard to another Pacemark prepaid MasterCard?
Yes, this is possible without further procedures. For this, visit our web site and select the "Login" option. Once you have entered your user name and password and successfully logged in, the "Manage payment recipient" option will be available to you. In addition to the card owner, other holders of the Pacemark prepaid MasterCard can be entered here. In this procedure, you should be aware that every holder registered for a given card must also approve this entry. It is possible that this will be confirmed by an email, which is sent automatically whenever you create a new holder of the Pacemark prepaid MasterCard. After confirmation, it is possible for all parties to undertake transactions for the Pacemark prepaid MasterCard. A prerequisite for starting this step for your card is knowledge of the email addresses of your private or business partners.
Can I apply for more than one Pacemark prepaid MasterCard?
You cannot apply for more than one Pacemark prepaid MasterCard. Within an existing card account, you can apply for up to three additional second cards. Holders of a second card must be at least 13 years old. The main card holder is completely responsible for all transactions, including second cards. This is recommended mainly if other family members or particular employees of the same company are to be given a Pacemark prepaid MasterCard and central management is wanted. As you can deduce from our list of loads, application for a further Pacemark prepaid MasterCard offers you incentives in the form of lower annual contributions. However, bear in mind that if more than one card is used, all cards access the same card account. If you do not want this, you may prefer to take up another Pacemark prepaid MasterCard under a separate agreement.
How long should I expect to wait between applying for a Pacemark prepaid MasterCard and receiving this card?
After you have applied for a Pacemark prepaid MasterCard, your card should usually reach you in eight to ten working days.
For how long is a Pacemark prepaid MasterCard valid?
The standard validity of a Pacemark prepaid MasterCard is two years. Should your card expire, however, you do not have to do anything else. A new Pacemark prepaid MasterCard will be sent to you in time and you will be able to continue to enjoy the benefits of the card without delay.
How can I cancel my Pacemark prepaid MasterCard and is there a set period of notice to be observed when cancelling the card?
You can cancel the Pacemark prepaid MasterCard and therefore close your card account at any time. You do not have to observe a set period of notice when cancelling the Pacemark prepaid MasterCard. Simply contact us and tell us that you want to cancel it. We will set everything else in train for you and ensure the cancellation you want is implemented quickly.
I expect maximum security with my means of payment - can the Pacemark prepaid MasterCard offer me this in every case?
Yes, the Pacemark prepaid MasterCard offers you optimum security from two points of view. As part of the prepaid model, you must always load your card and will receive an online statement after every transaction with your Pacemark prepaid MasterCard. In this way, you can track precisely how the transactions have proceeded and this will exclude the possibility of your MasterCard balance becoming overdrawn. Secondly, the Pacemark prepaid MasterCard offers you several security settings, such as your PIN, encrypted forwarding of transaction data over the Internet and CVC code queries. This is why using the Pacemark prepaid MasterCard in every conceivable way is very secure, without making transactions complicated for you.
What is the so-called CVC and for what purpose do I need this code with a Pacemark prepaid MasterCard?
The abbreviation CVC for Card Verification Code and is a type of card verification number which numerous cards have. This verification number consists of three numbers that can be seen on the back of the card above the signature field. The CVC is used when paying with your Pacemark prepaid MasterCard or other cards, mainly when ordering over the telephone or placing orders on the internet. In some cases, besides the card number and its expiry date, you are also asked for the CVC, so as to ensure that the caller is actually in possession of the card and can read out this code. If you are logged on to our website, you can also discover the code on the virtual prepaid card shown.
When and where can I use my Pacemark prepaid MasterCard as a means of payment?
Payment with your Pacemark prepaid MasterCard is possible worldwide, both on the internet and in all points of sales which display MasterCard Acceptance Mark. For payment offline, however, your business partner's reading device must be able to read your current credit balance from the card. Because the Pacemark prepaid MasterCard is a prepaid card, the business partner must be able to establish before debiting the card that there are sufficient funds on it. The check is usually performed in real time via a modern online terminal.
On my Pacemark prepaid MasterCard, a certain credit balance is blocked, although this was paid a long time ago - what is the reason for this?
Blocking of a given amount on the Pacemark prepaid MasterCard has become standard practice, for example when renting a car or paying hotel bills. As well as the actual price, which you are paying, say, for hiring a car, an additional amount on the card will be blocked. This gives the service provider security that damage caused to the vehicle will be settled at the hirer's cost. In addition, much damage is not apparent immediately, but can only be detected after some days or weeks. This applies for example to parking tickets, which have been amassed while driving a rental car and which are later sent to the leasing company. In theory, this can be up to three months, in which the hotel or car leasing company reserves the right to block the amount on your Pacemark prepaid MasterCard and only then to release it again. Should you feel that the blocking of your Pacemark prepaid MasterCard has lasted for an excessively long time, contact the corresponding dealer or business partner and ask why. In many cases, the blocked amount on your Pacemark prepaid MasterCard should be released quickly.
